Display QRP15157

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Rail Booking System

 Issued by Queensland Rail Limited

Invitation to Offer

Status: All Offers Declined
Mega Category: Information and communication technology
Number: QRP15157
Released: Mon, 16 May 2016 at 2:02PM Brisbane, Queensland
Closing: Fri, 8 Jul 2016 at 5:00PM Brisbane, Queensland
UNSPSC: Information Technology Broadcasting and Telecommunications - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Townsville
Mackay Whitsunday Region
Rockhampton
Gladstone
Wide Bay Burnett
South East Queensland
Interstate
International

Section 1

Tender Overview

Queensland Rail is seeking to successfully implement an integrated and modular travel booking system solution for long distance and tourist train services . The system must meet Queensland Rail business, technology requirements and performance expectations.

The introduction of a new booking system will support Queensland Rail Travel’s key business drivers:

  • Improve customer experience with a positive impact on customer satisfaction and patronage growth
  • Increase online bookings
  • Improve efficiency of travel booking process

The solution will be required to be of minimal maintenance, technical and/or administrative effort, easy to use and suitable for all Queensland Rail users (internal staff, third party agents and customers). Queensland Rail’s preference is for a commercial off the shelf solution requiring minimal customisation. Queensland Rail aims to implement a system that:

  • Is specifically designed for rail travel bookings and able to manage inventory and timetable across all QRT train services including Kuranda Scenic Railway and Gulflander
  • Enables all consumer customer segments (B2C) to purchase their tickets online with immediate confirmation and no manual intervention by QRT staff
  • Enables third party trade bookings to be made without Queensland Rail Travel intervention
  • Enables Queensland Rail Travel customer facing staff to book and change tickets quickly and accurately with immediate confirmation to the customer
  • Enables efficient back end processing and reconciliation

More about tendering here

Section 2

Still need help? Contact Us

Enquiries
users Christina Blanchard
phone 30723301
email christina.blanchard@qr.com.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.