Display QRP1999

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Customer Relationship Management System

Issued by Queensland Rail Limited

Invitation to Offer

Status: All Offers Declined
Mega Category: Information and communication technology
Number: QRP1999
Released: Mon, 10 Feb 2020 at 3:55PM Brisbane, Queensland
Closing: Mon, 16 Mar 2020 at 5:00PM Brisbane, Queensland
UNSPSC: Software - (100%)
Region/s: South East Queensland

Section 1

Tender Overview


Queensland Rail Information and Communications Technology (ICT) is seeking to partner with innovative and forward thinking Suppliers to provide a Customer Relationship Management (CRM) System to Queensland Rail internal business units.
1. Suppliers are invited to submit an offer(s) in response to Queensland Rail’s Request for Offer (RFO) QRP-19-99.
2 The RFO is defined in two parts, PHASE 1 and PHASE 2 see SECTION B: SCOPE
3 PHASE 1 details the functions, Business Units and processes considered for initial implementation of a CRM System. PHASE 1 must be fully costed.
4 PHASE 2 details possible future implementations.
5 The initial term for this Contract is five years, with up to two optional two-year extensions

The Specifications, Tender Questions (business requirements), Draft QITC Contract Terms, applicable modules and schedules and the non-functional documents are available from the Ariba Sourcing system.

 For this Tender (QRP-19-99), please read the attached Ariba Guide to Suppliers. From there, the Tenderer will need to determine if they would like to proceed to a Tender response.

Tenderers who wish to download all documents and submit a response, please follow the below instructions:
 1. Tenderers will be required to register to the SAP Ariba Sourcing system by sending an email to the nominated Contact Officer (Jacquilyn.Small@qr.com.au). When requesting to register, kindly provide the following details: business email address, contact name, phone number, business name/entity and address. For any Ariba Sourcing system queries, please contact Amber.Hunt@qr.com.au.
 2. If the Tenderer elects to submit a Tender response, they must do so by using Queensland Rail’s online tendering tool (SAP Ariba Sourcing).
 3. Tenderers are encouraged to carefully read all documentation available for download in the SAP Ariba Sourcing System.
 4. Tenderers, once registration is complete within the SAP Ariba eSourcing System are encouraged to accept the prerequisites Bidder Agreement under 'Review and Accept Prerequisities' tab to ensure all system generated notifications are received. This includes but is not limited to: Addendums and Content Updates.

Note: Queensland Rail will only accept tender responses submitted via the SAP Ariba Sourcing System.

More about tendering here

Section 2

Still need help? Contact Us

users Jacquilyn Small
phone 30721831
email jacquilyn.small@qr.com.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.