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TD20-104629 Ticketing System Accessibility Process Review

Issued by Department of Transport and Main Roads - Translink

Invitation to Offer

Status: Closed
Mega Category: General goods and services
Number: TD20104629
Released: Wed, 29 Apr 2020 at 3:36PM Brisbane, Queensland
Closed: Fri, 15 May 2020 at 2:00PM Brisbane, Queensland
UNSPSC: Passenger transport - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Mackay Whitsunday Region
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

The Smart Ticketing Project team is seeking to engage a contractor to undertake two public transport ticketing system end-to-end process reviews from the perspective of customers with diverse needs that considers both functional accessibility and legislative compliance.

The outputs of the work will be:
 • An 'as is' report on the current go-card ticketing system including an assessment of accessibility from the perspective of customers with diverse needs in the public transport system.
• A 'to be' report on the proposed ticketing system design documents incorporating elements of the customer journey from the perspective of customers with diverse needs in the public transport system, including any opportunities to improve accessibility including amenity, comfort, convenience, dignity and safety.
• Up to three (3) briefings on the review findings to be held with Department of Transport and Main Roads Smart Ticketing Project staff, our project partner Cubic, and other stakeholders including the Smart Ticketing Accessibility Working Group and operator providers such as Queensland Rail.  


For detailed information on the specific services sought under this tender, please review the "Specification, Evaluation Criteria and Other Details" section of the RFQ document.

More about tendering here

Section 2

Still need help? Contact Us

Other Contacts
users Joanne Browne
Type Contractual
email NGTprocurement@translink.com.au
users Greg Halliday
Type Technical
email NGTprocurement@translink.com.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.