Display EQL2019235

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Augmented ERP/EAM Support

Issued by Energy Queensland Limited

Invitation to Offer

Status: Current
Mega Category: Information and communication technology
Number: EQL2019235
Released: Fri, 24 Jul 2020 at 12:00AM Brisbane, Queensland
Closing: Mon, 17 Aug 2020 at 5:00PM Brisbane, Queensland
UNSPSC: Software maintenance and support - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Mackay Whitsunday Region
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

PLEASE READ 'READ ME FIRST' document first

Energy Queensland (EQL), through an open market Request for Tender (RFT) is seeking submissions from capable organisations for augmented functional and technical support services for its ERP/EAM SAP systems. This includes support for S4/HANA ERP/EAM, cloud ‘as a service’ systems (including SAP Ariba and SuccessFactors) and other complementary systems.

This procurement activity has been identified through the detailed design phase of the ERP/EAM support model and through consultation with the EQL business and digital stakeholders.  

The scope of the successful vendor partner will be to:

  • Provide an augmented operational support capability: that delivers comprehensive functional and technical operational support for identified in scope ERP/EAM systems and including the value-add provision of functional and technical support for future-state planned non-core ERP/EAM systems;
  • Facilitate knowledge transfer: upskill and retrain EQL staff to be transitioned to new systems in a Super User capacity and Level 2 Support capacity;
  • Leverage industry expertise: and best practices for implementation and transition to Business as Usual (BAU) to ensure support for new systems are as seamless as possible and do not impact EQL operations and are aligned to EQL Service level Agreements;
  • Ensure platform stability and security: Provide a minimum level of cyber and data security according to best practice and required certifications and capabilities, including (but not limited to): security information and event management (SIEM) , Open Web Application Security Project (OWASP) certification;
  • Provide an extensible costing and resource model: provide a contractual pricing model that supports future growth and scalability including expediently provisioning (as required by EQL) technical and functional resources to support for larger changes to optimise operational efficiency;
  • Actively manage availability and monitor performance: ensure adherence to platform availability based on EQL’s SLA’s;
  • Become a partnership (not transitional relationship): enter into a partnership arrangement with EQL aligned with EQL values and provide innovative solutions to focus on the end-goals of the enablement of process refinement, cost savings and automation; and
  • Provide a seamless transition in/out: Ensure the seamless transition from existing support arrangements already in place within EQL and from in-flight projects.

Please refer to the Relevant documents for further informaton.  All responses this tender will need to be via SAP Ariba.  Please read 'READ ME FIRST' document.

More about tendering here

Section 2

Still need help? Contact Us

Other Contacts
users Rupinder Kahlon
Type Technical
phone PHONE: (423) 235003
fax 0423235003
email rupinder.kahlon@energyq.com.au
users Rupinder Kahlon
Type Technical
phone PHONE: (423) 235003
fax 0423235003
email rupinder.kahlon@energyq.com.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.

Online Discussion

Section 4

All finished? Please check and submit your response here

Give yourself the best chance

Step 1
Read through the tender description in Section 1
right arrow Step 2
Review the detailed tender information in Section 3 (if any)
right arrow Step 3
Complete ALL required tender documentation
right arrow Step 4
Check for quality in ALL your tender documentation
Submit an Electronic Response

Closes at Mon, 17 Aug 2020 at 5:00PM Brisbane, Queensland

Section 5

Please help us to improve

The State Government is transforming the way we procure, including reducing red tape for our suppliers. Part of this is to reduce the complexity and the time it takes to complete tenders.

Complete Survey