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Provision of Managed Services Agreement

Issued by National Heavy Vehicle Regulator

Invitation to Offer

Status: Closed
Mega Category: Information and communication technology
Number: NHVR477IT
Released: Mon, 4 Jan 2021 at 12:00AM Brisbane, Queensland
Closed: Wed, 24 Feb 2021 at 2:00PM Brisbane, Queensland
UNSPSC: Information Technology Broadcasting and Telecommunications - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Mackay Whitsunday Region
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

The National Heavy Vehicle Regulator (NHVR) is seeking proposals for  

NHVR 477ICT Provision of Managed Services Agreement

The MSA will cover a wide breadth of ICT services to be either managed, maintained or supported

  • Service desk ticketing system
  • End User Devices (mobile, desktop and telephony)
  • Data Centre and Cloud
  • Network and Infrastructure Services
  • Applications and Systems
  • Key On-Site and Rotational Resources
  • On-Demand Resources

NHVR’s preference is for submissions to be provided by a Primary Vendor, that may have set up a consortium to support its response. As such, the Primary Vendor’s submission may include third-party providers that assist in fulfilling a higher proportion of the breadth of services being offered.

It is expected that a Header Agreement (MSA) is setup through a single Primary Vendor and that this vendor is responsible for account management with NHVR, and management of the third-party vendors that fall under the header agreement

Suppliers who can provide services on a national basis are encouraged to submit.

The objectives are:   

  • Establish an efficient sourcing arrangement that incorporates appropriate service levels, key performance indicators, flexibility and security. 
  • Increase predictability in cost structures.  
  • The MSA will help Information & Technology stay focused on core business, growth and pathways and not get distracted by every-day I&T operations. 
  • Increase collaboration with the private sector in sourcing innovative and value-for-money solutions.  
  • Improve organisational flexibility, agility and productivity

The tenders schedule is as follows:

Release 4 January 2021

Industry Briefing 11 January 2021

Interested parties to login to an Industry Briefing

Online only scheduled via online Microsoft teams

NHVR website will have details on briefing   www.nhvr.gov.au

Closing 15 February 2021

NOTE: The draft contract is anticipated to be made available at close of business 15th January 2021 as an addendum to the ITO via Queensland Government QTenders

For detailed information on specific services under this tender please review the Specification documents

All documents are to be submitted thru Q Tenders only

For detailed information on the specific goods / services sought under this tender, please review the "Specification Documents" in "Section 3 - Here is the detail".

More about tendering here

Section 2

Still need help? Contact Us

Other Contacts
users warren walker
Type Technical
phone PHONE: (07) 0733098523
fax 0733098523
fax FAX: (07) 0733098523
email warren.walker@nhvr.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.