Display ITT2035

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Organisational Service Desk Solution

Issued by Sunshine Coast Council

Invitation to Offer

Status: Current
Mega Category: Information and communication technology
Number: ITT2035
Released: Sat, 20 Feb 2021 at 12:00AM Brisbane, Queensland
Closing: Tue, 16 Mar 2021 at 12:00PM Brisbane, Queensland
UNSPSC: Software - (100%)
Region/s: South East Queensland

Section 1

Tender Overview

Tenders are invited for the provision and implementation of an Organisational Service Desk Solution.  This Information Technology Service Management (ITSM) system is required to be fully compliant with the Information Technology Infrastructure Library (ITIL) framework, ensuring a user friendly and positive experience. Council’s IT Support Desk supports approximately 2,000 employees and contractors in numerous locations across the Sunshine Coast.

The solution must be provided as a Software as a Service (SaaS).

This contract will be established for an initial period of five (5) years, with the option of three (3) further 12 month extensions.

More about tendering here

Section 2

Still need help? Contact Us


Other Contacts
users IT Contract Manager
Type Technical
email tenderenquiries@sunshinecoast.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.


Section 4

All finished? Please check and submit your response here

Give yourself the best chance

Step 1
Read through the tender description in Section 1
right arrow Step 2
Review the detailed tender information in Section 3 (if any)
right arrow Step 3
Complete ALL required tender documentation
right arrow Step 4
Check for quality in ALL your tender documentation
Submit an Electronic Response

Closes at Tue, 16 Mar 2021 at 12:00PM Brisbane, Queensland

Section 5

Please help us to improve

The State Government is transforming the way we procure, including reducing red tape for our suppliers. Part of this is to reduce the complexity and the time it takes to complete tenders.

Complete Survey