Display ITT2035

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Organisational Service Desk Solution

Issued by Sunshine Coast Council

Invitation to Offer

Status: Closed
Mega Category: Information and communication technology
Number: ITT2035
Released: Sat, 20 Feb 2021 at 12:00AM Brisbane, Queensland
Closed: Tue, 16 Mar 2021 at 4:00PM Brisbane, Queensland
UNSPSC: Software - (100%)
Region/s: South East Queensland

Section 1

Tender Overview

Tenders are invited for the provision and implementation of an Organisational Service Desk Solution.  This Information Technology Service Management (ITSM) system is required to be fully compliant with the Information Technology Infrastructure Library (ITIL) framework, ensuring a user friendly and positive experience. Council’s IT Support Desk supports approximately 2,000 employees and contractors in numerous locations across the Sunshine Coast.

The solution must be provided as a Software as a Service (SaaS).

This contract will be established for an initial period of five (5) years, with the option of three (3) further 12 month extensions.

More about tendering here

Section 2

Still need help? Contact Us

Other Contacts
users IT Contract Manager
Type Technical
email tenderenquiries@sunshinecoast.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.