Display PTO202112

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Complaints Management System

Issued by The Public Trustee - Procurement Services

Forward Procurement Schedule

Status: Forward Procurement Schedule
Mega Category: Information and communication technology
Number: PTO202112
Published: Mon, 22 Mar 2021 at 1:27PM Brisbane, Queensland
Unpublished: Fri, 28 May 2021 at 2:00PM Brisbane, Queensland
Expected ITO Date: Q2-Q3
UNSPSC: Management and Business Professionals and Administrative Services - (100%)
Region/s: South East Queensland

Section 1

Tender Overview

This is a notice for information only.  A separate QTender announcement will be issued when an Invitation to Offer (ITO) is released.

The Public Trustee (PT) will be releasing an ITO to engage a supplier to provide a web enabled (Commercial off-the-shelf (COTS)) Complaints Management System with integrated automated workflows which include the following:

  • customers to lodge complaints form through the web
  • single sign on
  • integration with email
  • HP content Manager9
  • include real time dashboards
  • reports with alerts and notifications
  • security audit trails
  • data storage and data backup required within Australia

It is anticipated the ITO will be released via the Queensland Government QTenders Q2-Q3.  Please ensure your QTender registration details are current in order for you to receive relevant email notifications.


More about tendering here

Section 2

Still need help? Contact Us

Other Contacts
users Karla Fischer
Type Contractual
email procurementmanagement@pt.qld.gov.au
users Sallly Nolan
Type Contractual
email procurementmanagement@pt.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.

Section 4

All finished? Please check and submit your response here

Give yourself the best chance

Step 1
Read through the tender description in Section 1
right arrow Step 2
Review the detailed tender information in Section 3 (if any)
right arrow Step 3
Complete ALL required tender documentation
right arrow Step 4
Check for quality in ALL your tender documentation

Closes at Fri, 28 May 2021 at 2:00PM Brisbane, Queensland

Section 5

Please help us to improve

The State Government is transforming the way we procure, including reducing red tape for our suppliers. Part of this is to reduce the complexity and the time it takes to complete tenders.

Complete Survey