Display ITOPTO202112

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Complaint Management System

Issued by The Public Trustee - Procurement Services

Invitation to Offer

Status: Current
Mega Category: Information and communication technology
Number: ITOPTO202112
Released: Tue, 1 Jun 2021 at 12:00AM Brisbane, Queensland
Closing: Tue, 6 Jul 2021 at 2:00PM Brisbane, Queensland
UNSPSC: Software - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Townsville
Mackay Whitsunday Region
Rockhampton
Gladstone
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

The Public Trustee Queensland is inviting offers for the establishment of a Queensland Information Technology Contracting (QITC) Contract for the provision of a Complaints Management System (CMS), under a Software as a Service (SaaS) model to effectively support staff to record, manage and report on complaints and measure performance against complaints resolution timeframes and customer satisfaction.

More about tendering here

Section 2

Still need help? Contact Us

Enquiries
users Procurement Management
phone 35642776
email procurementmanagement@pt.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.


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Section 4

All finished? Please check and submit your response here

Give yourself the best chance

Step 1
Read through the tender description in Section 1
right arrow Step 2
Review the detailed tender information in Section 3 (if any)
right arrow Step 3
Complete ALL required tender documentation
right arrow Step 4
Check for quality in ALL your tender documentation
Submit an Electronic Response

Closes at Tue, 6 Jul 2021 at 2:00PM Brisbane, Queensland

Section 5

Please help us to improve

The State Government is transforming the way we procure, including reducing red tape for our suppliers. Part of this is to reduce the complexity and the time it takes to complete tenders.

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