Display WCQ261

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ServiceNow Implementation and Support Partner

Issued by WorkCover Queensland

Invitation to Offer

Status: Closed
Mega Category: Information and communication technology
Number: WCQ261
Released: Fri, 16 Jul 2021 at 12:00AM Brisbane, Queensland
Closed: Wed, 4 Aug 2021 at 2:00PM Brisbane, Queensland
UNSPSC: Information Technology Broadcasting and Telecommunications - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Townsville
Mackay Whitsunday Region
Rockhampton
Gladstone
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

ITO WCQ261 - Summary

The objective of the Enterprise Service Management platform in WorkCover is to develop capability to enable, orchestrate, manage, measure, and make transparent services, processes, approvals, and workflows within and across the organization’s value chain using a single platform of engagement and action.

A key deliverable in achieving this will be the reimplementation of ServiceNow, optimised for WorkCover and consistently aligned with industry standards. Avoiding customisations and instead relying on configuration to ensure minimal risk of disruption due to future updates and upgrades.  

WorkCover has issued this Invitation to Offer with the objective of procuring a partner for the implementation and ongoing support of ServiceNow for WorkCover technology capabilities. 

It is proposed the contract will operate for a 12 month period to address the implementation and support for Phase 1. Other work scope may be required at WorkCover’s discretion using individual Statements of Work.

Depending on the success of the initial implementation and internal business decisions and approvals, the Contract may be extended for up to 2 further periods of 12 months each.

For the avoidance of doubt, all work beyond the initial phase will be subject to individual Statements of Work on an ad hoc basis.  WorkCover does not guarantee any work scope beyond the initial implementation.

For detailed information on the specific goods / services sought under this tender, please review the "Specification Documents" in "Section 3 - Here is the detail".

More about tendering here

Section 2

Still need help? Contact Us


Other Contacts
users Tim Burton
Type Technical
phone PHONE: (450) 758425
email tim.burton@workcoverqld.com.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.