Display WCQ261For more detailed information on a particular section refer to the help specific to that section. Times presented in this website are for Queensland (without daylight saving). Detailed Help (Clicking detailed help will open a new browser window) |
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Section 1 |
Tender Overview |
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ITO WCQ261 - Summary The objective of the Enterprise Service Management platform in WorkCover is to develop capability to enable, orchestrate, manage, measure, and make transparent services, processes, approvals, and workflows within and across the organization’s value chain using a single platform of engagement and action. A key deliverable in achieving this will be the reimplementation of ServiceNow, optimised for WorkCover and consistently aligned with industry standards. Avoiding customisations and instead relying on configuration to ensure minimal risk of disruption due to future updates and upgrades. WorkCover has issued this Invitation to Offer with the objective of procuring a partner for the implementation and ongoing support of ServiceNow for WorkCover technology capabilities. It is proposed the contract will operate for a 12 month period to address the implementation and support for Phase 1. Other work scope may be required at WorkCover’s discretion using individual Statements of Work. Depending on the success of the initial implementation and internal business decisions and approvals, the Contract may be extended for up to 2 further periods of 12 months each. For the avoidance of doubt, all work beyond the initial phase will be subject to individual Statements of Work on an ad hoc basis. WorkCover does not guarantee any work scope beyond the initial implementation. For detailed information on the specific goods / services sought under this tender, please review the "Specification Documents" in "Section 3 - Here is the detail". |
Section 2 |
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Section 3 |
Here is the detail |
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If there are no documents listed in this section, please refer to Section 1 Tender Overview. Documents can not be downloaded once Tender has closed. |